End-to-End Management of After-Sales Operations
in the MEA & APAC Region

Deliver the best service support to end-customers and reduce total cost of ownership with an efficient process of faster import, fulfilment, data-driven inventory management, last-mile delivery and local repairs.

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Addressing high service cost & poor service quality

Managing an unpredicted field service, handling service parts inventory, running reverse logistics and overseeing warranties and SLAs are complex and expensive challenges. Extensive equipment downtime impacts brand reputation involves substantial cost implications, and negatively affects future sales.

It’s very important to have the right equipment or spare part available in the country along with the responsive logistics partners to perform faster fulfilment as per service level agreement. At the same time, keeping the excessive inventory will only lead to end-of-life write-offs and increased working capital.

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Achieve cost-efficient and customer-centric field service management

At Pedigri Technologies, we provide field service and warranty support to your customers in the MEA and APAC region within 2-4hr SLA’s. Our solution consists of dedicated spare parts centres, a sophisticated logistics network, a regional Control Tower, a certified repair and refurbishment depot and AI-enabled technology. This combination allows us to recover defective units from customer sites across the region, import them to a centralized depot to handle local repairs in duties and tax-free zone to optimize turn-around time and cost.

Our PRODIGY platform enables manufacturers to monitor Field Support SLAs and KPIs in real-time, efficiently manage RMA programs and has end-to-end visibility on inventory and last-mile delivery.

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Benefits

  • Real-time visibility on-field failures and RMA returns
  • Real-time visibility on KPIs and Field Support SLAs
  • Reduced service supply chain costs
  • Region’s only Certified Level 3 / Level 4 Repair & Refurbishment Depot
  • Duties and Tax-free product storage and repairs in Dubai
  • Less inventory write-offs and holding costs
  • Faster turnaround time for returns and repairs
  • Forward Stocking Locations in 40+ countries
  • End-to-end visibility on Reverse Logistics Process