Efficiently manage product
lifecycle and improve ROI

Our product lifecycle solution plays a supportive role in reverse logistics operations. It allows maximizing products and spare parts re-utilization by performing screening to determine their functionality and decide whether to repair, refurbish, recycle or return.

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Maximized products and parts reutilization throughout the lifecycle

We perform a wide range of product lifecycle services from customization, NFF screening, staging, imaging, re-build, swap, good spare parts harvesting, product recycling, local kitting and more. When defective components are identified, our in-house engineers provide the best cost-effective solution. Either they re-work products and transfer them back into the inventory or perform legally compliant and secure destruction and recycling.

Our ISO certified repair hub is the only Level 3 / Level 4 Repair and Refurbishment Depot in the MEA region that is strategically located in a customs-bonded facility in Dubai to save costs on duties and taxes when performing product lifecycle management.

All these services are managed through our proprietary software platform PRODIGY to provide real-time visibility on the process and monitor KPIs and SLAs.

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Components

Product Customization & Refurbishment

Product customization (hardware / software) to meet the regional requirements before the products ship out from DCs/FSLs. Certified product re-build/ refurbishment services from the returned DOA/OBF products to improve the product re-utilization.

Staging and Customization

Product customization (software / hardware) to meet market-specific requirements and local regulations in various countries. Staging and customization for the returned products to improve product reutilization.

Spare Parts Harvest

Certified spare parts harvesting from the customer returned/ DOA/OBF/ products to improve the good spare parts re-utilization and reduce working capital towards warranty management.

NFF Screening

NFF (No Fault Found) screening capability for Mobility, Hi-Tech, Cybersecurity and MedTech Products to substantially reduce Reverse Logistics costs.

Rework/ Repacking/ Re-labeling

We provide local rework, assembly, visual and mechanical inspection, repackaging, re-labeling and other custom services to streamline supply chain operations.

Sustainable Data Destruction & Recycling

Our data destruction process and recycling of defective products and spare parts meet manufacturer's responsibilities under both data and environmental legislation.

Watch a video

Take a video tour of our Level 3 / Level 4 Repair Depot in Dubai