Disruptive supply chain & logistics solutions for medical manufacturers in the MEA & APAC region to ensure seamless operations of mission-critical equipment and service parts.
Supply Chain Solutions for
Medical Equipment & Spare Parts
End-to-End Orchestration of
MedTech Supply Chain
The MEA & APAC region is one of the fastest-growing and most attractive markets for medical device manufacturers. At the same time, establishing seamless supply chain operations in this region is challenging and requires extensive local market knowledge and resources.
Our regulatory-compliant import process along with secure storage, 50+ FSLs, AI-enabled Control Tower, and 24x7x365 last-mile delivery streamline supply chain orchestration, providing real-time visibility on regional operations, improving customer satisfaction and reducing working capital requirements.
Product and Spare Parts Management
We are a reliable and supportive partner for the leading medical equipment manufacturers. We cover their supply chain operations in the region end-to-end while giving real-time visibility on every step of the process.
Product Registration with Regulators
We act as a service provider to reduce go to market time for medical equipment through faster product classification and registration with regulators.
Trade Compliance, Import & Export Solutions (IOR, EOR)
Trade-compliant import and export (IOR/ EOR) across 40+ MEA & APAC countries to reduce import and fulfilment time from months and weeks to days.
Drugstore Warehouse / FSLs
24/7 custom clearance capability and enhanced security from our 40,000 sq. ft. temperature-controlled, MOH-approved Regional Distribution centre, based in Dubai and 40+ FSLs in the region.
Last-Mile Delivery - 24x7x365
Last-Mile Delivery Services with SLA of 2hrs/4hrs/Next Business Day (NBD)/ Next Flight Out (NFO) and collection of the defective products from the customers' premises 24x7x365.
Inventory Planning - FaaS (Forecast-as-a-Service)
AI-enabled platform with Deep Machine Learning and advanced analytics capability to monitor real-time inventory movements, reduce forecasting errors by 30-40% and predict demand more accurately.
On-site VMI
Our On-site Vendor Managed Inventory solution provides automated field inventory management powered by AI technology. Our platform optimizes consignment stocks between medical device manufacturers and hospitals/clinics which addresses inventory non-availability for items such as but not limited to surgical kits, critical medicines, other critical instruments and parts.
Control Tower
AI-powered PRODIGY platform with regional Control Tower to view all supply chain activities, while having real-time end-to-end visibility on stock movements, utilization, value, expiry, inventory ageing, and field support SLAs.
Cold Chain Logistics
Storage and logistics of temperature-sensitive medical products under frozen, cold and ambient conditions powered by our PRODIGY platform that allows real-time temperature monitoring, precise shipment location tracking and provides package tamper alerts.
Product Life Cycle
Management
We maximize re-utilization of medical devices and their spare parts by performing screening and testing of product and parts to determine their functionality, and either reworking them and transferring back into the supply chain or performing legally compliant and secure destruction and recycling.
Product Customization & Refurbishment
Customization of hardware and software to meet the requirements of the regional customers before the products ship out from FSLs/ DCs and certified product re-build/ refurbishment services from the returned DOA/OBF to improve the product re-utilization.
Spare Parts Harvesting
Certified spare parts harvesting from the customer returned/ DOA/OBF/ products to improve the good spare parts re-utilization and reduce working capital towards warranty management.
Staging & Imaging
Local staging and imaging for NFF-screened, PoC/Demo products performed by certified engineers to substantially minimize the reverse logistics cost and equipment turn-around time.
NFF
Screening
Our NFF (No Fault Found) screening of medical devices helps substantially to reduce reverse logistics and warranty management cost.
Rework/ Repacking/ Re-labeling
Local hardware or software rework, kitting, repackaging, relabeling and license plate creation to streamline supply chain operations.
Data Destruction & Recycling
Compliant data destruction process and recycling of defective products and spare parts to meet manufacturer's privacy and sustainability responsibilities under both data and environmental legislation.
Reverse Logistics
We ensure seamless RMA and warranty support for medical devices and related service parts using in-country consolidation capability from 40+ key markets in the region and performing certified repairs in our Repair Depot (Dubai Free Trade Zone).
RMA Management
RMA process management and E2E real-time visibility of return patterns, field failures, customer escalations through our PRODIGY platform for timely decision making and product quality management
Certified and Tax-Free Repair Depot
Medical devices repairs capability in our Dubai-based Repair Depot (Duties & Tax-Free Zone) to reduce warranty management costs and product re-utilization.
