We support after-sales warranty management operations in the MEA & APAC region and perform local repairs to secure faster customer service while improving Field Support SLAs and reducing in-country inventory levels.
Facilitating Seamless Service Supply Chain
& Reverse Logistics
Struggling to perform responsive after-sales support?
Responsive maintenance and reliable spare parts supply chain are crucial in retaining customers. Lack of the right spare parts in a specific location or failure to perform speedy repair can increase equipment downtime, negatively impact service contract SLAs and, most importantly, – brand reputation. On the other hand, the excessive amount of warranty management products and spare parts in the locations where it’s not used leads to inventory obsolescence and stock write-offs.
Enhance service delivery & gain end-to-end visibility on Service Supply Chain operations
Pedigri Technologies improves Field Support SLAs and reduces in-country spare parts inventory in the MEA & APAC region through our efficient process of faster import, local storage, last-mile delivery, and depot repairs.
Our customs-bonded facility in Dubai is the region’s only Level 3 / Level 4 certified repair and refurbishment depot which enables manufacturers to consolidate their return volumes in the region and benefit from faster product repair with duties and tax exemption.
Our AI-powered PRODIGY platform brings end-to-end visibility to supply chain operations.
Benefits
- Real-time SLA & KPI monitoring
- 24x7 repair status track & trace through PRODIGY platform
- Improved ROC (Return On Care) with substantial cost savings
- Faster repair TAT (3-4 business days)
- On-time Delivery
- Inventory Accuracy 99.9%
- Reduced inventory working capital costs
- 70-80% less inventory write-offs