Optimizing equipment and spare parts Supply Chain, providing pre-sales and after-sales support for Hi-Tech manufacturers in the MEA and APAC region.
Supply Chain Solutions
for Hi-Tech & Cybersecurity Manufacturers
End-to-End Orchestration of
Service Supply Chain
Hi-Tech manufacturers require dynamic solutions to enhance their growth and maintain the supply chain responsive to their customer's needs while having E2E supply chain visibility.
Our combination of trade compliance, secure storage, last-mile delivery, certified repairs, and technology solutions enable manufacturers to optimize the availability of their products and spare parts in key markets to reduce equipment downtime and improve brand reputation.
Product and Spare Parts Management
We provide seamless end-to-end supply chain operations for Hi-Tech, Cybersecurity equipment and mission-critical spare parts across the MEA and APAC region.
Import and Export Solutions (IOR, EOR)
Trade-compliant import and export (IOR/ EOR) across 40+ MEA & APAC countries to reduce import and fulfilment time from months and weeks to days.
Secure
Storage/ FSLs
50+ FSLs in the region and 40,000 sq. ft temperature-controlled customs-bonded warehouse in Dubai (regional distribution centre) with enhanced security, customs clearance capability 24/7.
On-site VMI
Our on-site VMI solutions automate and integrate the process between manufacturers and customers to address spare parts non-availability issues and fix time-critical equipment breakdowns faster.
PoC / Demo Product Management
Faster demo product rotation (import/export) with duties and taxes suspension in the applicable countries and local demo equipment customization to service more potential customers to improve sales.
Inventory Planning - FaaS (Forecast-as-a-Service)
AI-enabled platform with Deep Machine Learning and advanced analytics capability to monitor real-time inventory movements, reduce forecasting errors by 30-40% and predict demand more accurately.
Last-Mile Delivery - 24x7x365
Last-Mile Delivery Services with SLA of 2hrs/4hrs/Next Business Day (NBD)/ Next Flight Out (NFO) and collection of the defective products from the customers' premises 24x7x365.
Control Tower
AI-powered PRODIGY platform with regional Control Tower to view all supply chain activities, while having real-time E2E visibility on stock movements, utilization, value, and ageing of inventory, and field support SLAs.
Product Life Cycle
Management
Our high-level repair depot in Dubai, located in a free trade zone, is the only Level 3 / Level 4 certified repair and refurbishment facility in the region. Product repairs and spare parts used in the facility are duties and tax exempted.
Product Customization & Refurbishment
Repairs and refurbishment from the returned defective, DOA/OBF products performed by certified engineers with over 20 years of experience to improve the equipment re-utilization.
NFF
Screening
NFF (No Fault Found) screening capability for Mobility, Consumer Electronics and Hi-Tech products to substantially reduce Reverse Logistics costs.
Staging & Imaging
Local staging and imaging for NFF-screened, PoC/Demo products performed by certified engineers to substantially minimize the reverse logistics cost and equipment turn-around time.
Spare Parts Harvesting
Certified spare parts harvesting process from returned/ DOA/OBF/ products to improve the good spare parts re-utilization and reduce working capital towards warranty management program.
Rework/ Repacking/ Re-labeling
Local hardware or software rework, kitting, repackaging, relabeling and license plate creation to streamline supply chain operations.
Data Destruction & Recycling
Compliant data destruction process and recycling of defective products and spare parts to meet manufacturer's privacy and sustainability responsibilities under both data and environmental legislation.
Reverse Logistics
With over 5,000,000+ repaired products expertise in the region, we ensure seamless RMA and warranty support for Mobility, Consumer Electronics and Hi-Tech equipment manufacturers.
RMA Management
RMA process management and E2E real-time visibility of return patterns, field failures, customer escalations through our PRODIGY platform for timely decision making and product quality management.
In-Country Repair Solutions
The extensive network of 50+ in-country repair centres in the region to perform faster repair and replacement turn-around time for the end customers.
Region's Only Certified
L3 / L4 Repair Depot
Advanced component level main board repairs capability to reduce warranty management costs and product re-utilization.
PUDO Management
Over 1500+ PUDOs in the MEA Region for customer convenience and seamless RMA support.
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